Refunds depend on the package type, airline rules, hotel cancellation windows, and visa status. All amounts are in AED.

General rules

• Inquiry submission does not create any charge.
• Deposits may be partly or fully non-refundable once visas or tickets are issued.
• Airline and hotel cancellations follow their own policies.
• Tourism package cancellations are subject to the cancellation terms of each supplier.

How to request a refund

Visit our Abu Dhabi office or WhatsApp us at +971 2 635 5540 with your booking reference. Refund timelines vary by bank and supplier, typically 7–14 working days.

Hajj refunds additionally follow Ministry of Hajj & Umrah and operator allotment rules.